Business Technology Solutions
Delivered with Integrity
Serving West Michigan from the Lakeshore to Lansing and Kalamazoo to Grand Rapids
West Michigan's IT Solutions Experts Since 1991
We’ve had a great experience with Fusion IT, whenever we’ve had any issues, they’re on it. We used to have our own in-house IT staff and even after all these years, we still feel there is a greater value in working with Fusion. We now have a whole team of experts who know phones, who know computers and who keep us up to date on security and everything else.
It’s amazing the level of service we get from Fusion. Whenever our employees have an issue, they can just call the help desk, which gives me time to work on other projects. Our previous provider would come in and fix things, but Fusion takes a more proactive approach, looking for ways to prevent problems and provide us with the best value. We trust them and it’s a real partnership.
As a multistate organization, it’s important for our teams to have easy access to technical support. With Fusion IT, our full staff can connect with a technician through the portal and get issues resolved. There has been fast turnaround time on tickets, great one-on-one service and people appreciate that they can connect directly with one person and get their issue resolved. If we need him, Curt is also always available to handle any of those higher-level problems. Our IT system is complex and it’s nice to have that depth of expertise. As our managed services provider – with the reduction of bottlenecks, the ease of access for all our employees, the amount of expertise – there are so many advantages to our relationship with Fusion IT.
Once again, your company scored an A plus with me. I called two hours ago about a virus invasion that windows defender could not remove. You solved the phone call by a recommendation,….and I will be buying the program. I will recommend you because you are a “can do” operation. Thanks.
What makes Fusion IT so dedicated to your success? Listen as CEO Michael Waldschlager and Founder Kyle Wentworth talk about service leadership, business integrity, and what West Michigan companies need to know about technology and cybersecurity today.
Thanks to our talented team, Fusion IT is honored to be chosen as one of West Michigan’s 101 Best & Brightest Companies to Work For!