Fusion IT, LLC is pleased to welcome David Jones and Nick French as its newest Service Desk Technician L1s. Both bring outstanding technical and support-desk experience to their roles.
Jones and French are knowledgeable in configuring and troubleshooting Windows workstations and servers. Their diverse backgrounds also include a wide range of additional skills from network administration to cabling and video surveillance systems. In their new roles with Fusion IT, the pair will provide basic technical support involving Windows’ core business applications and operating systems; networks; and vendor-specific hardware and software.
“Solving the day-to-day issues of our end-user clients is a vital part of Fusion IT’s mission. It’s essential that our help desk technicians are not only knowledgeable, but also able to solve issues quickly and in a friendly manner” said Michael Waldschlager, President & CEO. “Both David and Nick have the experience and the client focus to represent Fusion IT well.”
About Fusion IT, LLC: Fusion IT is a managed IT service provider (MSP) delivering value-added business solutions, premium IT support and consulting to small and medium-sized businesses throughout western Michigan and the surrounding areas. Founded in 1991, the company specializes in network security and architecture; data backup and disaster recovery; VoIP unified communications; and wireless technology solutions. For more information, call 616-828-5360.