Position: Field Engineer L2

Term: Full Time; Published business hours (some on call duty)

Department: Projects and Service            Reports to: Field Services Team Leader

GENERAL SUMMARY:

The Field Technician L2 is responsible to assist and support the design and implementation of varied client physical network and data system infrastructures, hosted and cloud environments, as well as providing technical assistance to team members with networking & data systems solutions and administrative requests. Generally working under the guidance of Senior level Engineers to gain practical field and solution experience.

Essential Duties and Responsibilities:

• Assist in the design and implementation of engineered Layer2 network solutions including wireless, WAN and LAN connectivity, routers, firewalls, and security.
• Assist to design and implement disaster recovery solutions as related to the client network environment.
• IT support relating to issues with the internal systems and network infrastructure.
• Support services for Microsoft related technologies: Windows Server, and windows networking technologies.
• Support services for virtualization technologies: VMware, Citrix, and Microsoft.
• Remote access solution support: VPN, connectivity support for Terminal Services, Citrix and other remote access solutions.
• Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.
• Document maintenance for all computer systems and network infrastructure.

Additional Duties and Responsibilities:

• Ability to work in a team and communicate effectively.
• Provide secondary support of Microsoft based OS systems environments, including Windows Server and workstations.
• Escalate service or project issues that cannot be completed within agreed service levels.
• Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
• Document internal processes and procedures related to duties and responsibilities.
• Responsible for entering time and expenses in ConnectWise as incurred.
• Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
• Work through project tickets and phases in ConnectWise as assigned by a Project Manager.
• Enter all work performed as service or project against tickets in ConnectWise in accordance with Company policy published in the Employee Handbook.

Compensation and Benefits:

Salary commensurate with proven experience. Benefit offerings are participative with personal insurances: health, dental, vision, short term disability and paid time off, holidays and matching retirement plan. The company also promotes professional and personal growth with certification incentives and other programs. Personality and skill level testing are used to assess and assist in development goals that are mutually beneficial to growth and success.

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Fusion IT is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, gender identity, national origin, age, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent.

Company Core Values:

Act with a Heart of Servitude

• Bring a smile with service to all stakeholders.
• Driven to deliver client satisfaction.
• Embrace and apply good stewardship of others’ resources.

Do what is Right

• Exhibit integrity in all matters without compromise.
• Exercise respect and fairness to all stakeholders.
• Be accountable and take responsibility for one’s actions.
• Trust is not taken for granted but consistently earned.

Engage with Professionalism

• Demonstrate a higher level of service and knowledge for the client’s benefit.
• Be dependable and thorough in the service delivery.
• Form and nurture relationships.

Commit to Teamwork

• Be a team contributor to build and deliver effective client solutions.
• Actively participate and contribute to mentoring and training opportunities.
• Demonstrate and embrace servant leadership principles.
• Be collaborative for the greater good of the team.

Be Innovative and Passionate

• Challenge the status quo; maximize risk managed client business solutions.
• Show drive and passion for one’s “calling or purpose” in life aligning with the company goals and objectives.
• Exhibit foundational work-life balance rooted in Faith, Family and Country.

Just Own IT

• Self-accountability
• Empower yourself to take charge and get it done
• Uphold our commitment of dependable IT services