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PC & Mac Support

PC & Mac Support with Computer Repair in Grand Rapids, Michigan

Support for your Mac or PC has never been easier. For businesses in Grand Rapids, Kalamazoo and across West Michigan, Fusion IT provides support no matter which desktop, laptop or workstation you use or which operating systems you’re running, Fusion IT will monitor, maintain and manage them all. We’ll provision, secure and inventory your machines and systems, ensure all drivers and software are up to date, manage your licenses, integrate them with your existing equipment, and much more.

Making sure your PC and Macintosh desktops and workstations are operating perfectly is a full-time support job.

Do you need Mac or PC support?
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Windows & Mac Support Services

PC & Mac Support

  • Emergency & after hours
  • Multiple levels of support plans available
  • Onsite, offsite & remote
  • Preventative

Tiered SLAs

  • Mission critical
  • Support response time
  • Uptime

Windows & iOS IT Monitoring

  • Antivirus definitions alerts
  • Performance
  • Security
  • Upgrade alerts

PC & Mac Maintenance Support

  • Asset management & inventory
  • Dedicated account manager
  • Full reporting
  • Online trouble ticket management
  • Warranty management

Windows & iOS Security IT Support

  • 24x7x365 security monitoring
  • Antivirus monitoring & updates
  • Authorization & authentication
  • Backup & disaster recovery
  • Patch management
  • Vulnerability audits

Benefits of Our PC and Mac Support

In-House vs Outsourced

Empower Your Users

Fusion IT proactively works nonstop and closely with your staff to make certain they understand how to use their machines and applications. If there’s a failure, we spring into action to get your team up and running as quickly as possible.

Dependable Response Time

Once we learn of an issue, we determine if the issue can be resolved remotely or if an onsite visit is necessary. Either way, Fusion IT responds as needed to keep you up and running 24x7x365.

Pick the Best Service

Fusion IT offers tiered service levels to ensure that you’re engaging us to deliver exactly the level of services you need. Each level of service has its own tiered SLAs, so you customize every part of the relationship with us.

Get Peak Performance

Fusion IT constantly monitors every functional network component: routers, firewalls, switches, IP-based phone systems, and more. We’re just as vigilant with critical desktop events and mission-critical applications, antivirus and software patch alerts.

Support You Can Count On

Desktop and workstation support is available by phone or live remote control. Our IT engineers remotely diagnose and resolve issues more than 90% of the time. Onsite computer repair in Grand Rapids and West Michigan, even after hours, is available whenever it’s needed.

You’re Always Safe & Secure

Our Mac and PC support specialists remove spyware, adware and viruses before they can cause damage. We audit patches, ports, passwords and firewalls. We inventory hardware and software assets, track your warranties and service contracts, and provide security updates and software installations.