Making sure your PC and Macintosh desktops and workstations are operating perfectly is a full-time support job.
PC & Mac Support with Computer Repair in Grand Rapids, Michigan
Windows & Mac Support Services
- Emergency & after hours
- Multiple levels of support plans available
- Onsite, offsite & remote
- Mission critical
- Support response time
- Antivirus definitions alerts
- Upgrade alerts
- Asset management & inventory
- Dedicated account manager
- Full reporting
- Online trouble ticket management
- Warranty management
- 24x7x365 security monitoring
- Antivirus monitoring & updates
- Authorization & authentication
- Backup & disaster recovery
- Patch management
- Vulnerability audits
Benefits of Our PC and Mac SupportIn-House vs Outsourced
Empower Your Users
Fusion IT proactively works nonstop and closely with your staff to make certain they understand how to use their machines and applications. If there’s a failure, we spring into action to get your team up and running as quickly as possible.
Dependable Response Time
Once we learn of an issue, we determine if the issue can be resolved remotely or if an onsite visit is necessary. Either way, Fusion IT responds as needed to keep you up and running 24x7x365.
Pick the Best Service
Fusion IT offers tiered service levels to ensure that you’re engaging us to deliver exactly the level of services you need. Each level of service has its own tiered SLAs, so you customize every part of the relationship with us.
Get Peak Performance
Fusion IT constantly monitors every functional network component: routers, firewalls, switches, IP-based phone systems, and more. We’re just as vigilant with critical desktop events and mission-critical applications, antivirus and software patch alerts.
Support You Can Count On
Desktop and workstation support is available by phone or live remote control. Our IT engineers remotely diagnose and resolve issues more than 90% of the time. Onsite computer repair in Grand Rapids and West Michigan, even after hours, is available whenever it’s needed.
You’re Always Safe & Secure
Our Mac and PC support specialists remove spyware, adware and viruses before they can cause damage. We audit patches, ports, passwords and firewalls. We inventory hardware and software assets, track your warranties and service contracts, and provide security updates and software installations.