The ringing phone is the heartbeat of your business. Perfectly managed telephony keeps your operation running and your clients happy.
Dial Up Fusion IT to Keep Your Lines Ringing with VoIP Phone Solutions
VoIP Phone Services
- Online case management
- Phone system asset management & inventory
- Major revision upgrades
- VoIP network performance tuning & optimization
- Warranty & service contract tracking
- 24×7 VoIP router monitoring & alerting
- 24×7 switch device monitoring
- 24×7 VoIP reliability & QoS monitoring
- Remote control enabled software
- Phone system configuration backup
- Phone system security & vulnerability mitigation audit & remediation
Benefits of Our VoIP Phone SolutionsIn-House vs Outsourced
Select the Right Level of Support
Fusion IT offers three tiers of VoIP phone management and support designed to provide you with the right level of proactive, preventative and responsive phone system support. These levels range from nonstop preventative maintenance and monitoring to 24x7x365 remote and onsite IT support. Our performance for each level is driven by ironclad SLAs.
Secure Network Solutions for Your Phones
Once you take telephony to the Internet, you open yourself up to risks of hacking and attacks. Fusion IT will build a wall of protection against that. We’ll start with a security audit to ensure your VoIP phone system has all the updated patches, software and hardware necessary to ensure basic security. We’ll manage and maintain continuity of service by handling configuration backups in case disaster strikes. We’ll also be constantly tracking and installing the latest updates.
Confidence in Constant Monitoring & Support
Fusion IT manages and monitors every component of a VoIP phone system. We’ll perform 24x7x365 monitoring of equipment, software and network. We’ll also take on the responsibility of ensuring you reach the highest QoS of the switches and managed routers’ voice components. Monitoring and support is based out of the Fusion IT VoIP operations center, which is fully dedicated to remote issue prevention and resolution.
VoIP System Preventative Maintenance
Fusion IT performs routine, regular remote and onsite preventative maintenance. We’ll inventory your telecommunications assets to ensure service contracts are current and components are inventoried and tracked.