VoIP Services

Dial Up Fusion IT to Keep Your Lines Ringing with VoIP Phone Solutions

If  your company uses a VoIP telephone system, the cost savings over traditional systems are quickly realized with no more skyrocketing management, maintenance and support costs. For our clients in Grand Rapids, Kalamazoo and across West Michigan, we not only ensure that your system is online, but that it delivers the highest quality of service (QoS) for your staff, partners and clients. Fusion IT manages VoIP services and brings your costs back down to Earth by providing enterprise-level VoIP phone solutions and support at a fraction of the cost of handling it in-house.

The ringing phone is the heartbeat of your business. Perfectly managed telephony keeps your operation running and your clients happy.

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VoIP phone solutions

VoIP Phone Services

VoIP System Management & Maintenance

  • Online case management
  • Phone system asset management & inventory
  • Major revision upgrades
  • VoIP network performance tuning & optimization
  • Warranty & service contract tracking

Remote Monitoring

  • 24×7 VoIP router monitoring & alerting
  • 24×7 switch device monitoring
  • 24×7 VoIP reliability & QoS monitoring
  • Remote control enabled software

VoIP System Security

  • Phone system configuration backup
  • Phone system security & vulnerability mitigation audit & remediation

Benefits of Our VoIP Phone Solutions

In-House vs Outsourced

Select the Right Level of Support

Fusion IT offers three tiers of VoIP phone management and support designed to provide you with the right level of proactive, preventative and responsive phone system support. These levels range from nonstop preventative maintenance and monitoring to 24x7x365 remote and onsite IT support. Our performance for each level is driven by ironclad SLAs.

Secure Network Solutions for Your Phones

Once you take telephony to the Internet, you open yourself up to risks of hacking and attacks. Fusion IT will build a wall of protection against that. We’ll start with a security audit to ensure your VoIP phone system has all the updated patches, software and hardware necessary to ensure basic security. We’ll manage and maintain continuity of service by handling configuration backups in case disaster strikes. We’ll also be constantly tracking and installing the latest updates.

Confidence in Constant Monitoring & Support

Fusion IT manages and monitors every component of a VoIP phone system. We’ll perform 24x7x365 monitoring of equipment, software and network. We’ll also take on the responsibility of ensuring you reach the highest QoS of the switches and managed routers’ voice components. Monitoring and support is based out of the Fusion IT VoIP operations center, which is fully dedicated to remote issue prevention and resolution.

VoIP System Preventative Maintenance

Fusion IT performs routine, regular remote and onsite preventative maintenance. We’ll inventory your telecommunications assets to ensure service contracts are current and components are inventoried and tracked.