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Fusion IT Reviews

Many small and medium businesses run their IT systems through Fusion IT. Here’s what some of them had to say:

At around 9 a.m. this morning, Sept. 23, 2016, our Internet stopped working and I was unable to connect to several of my mapped network drives. Our Network/Sys Admin was on vacation and inaccessible. By 9:15 we had no network drives, the system was completely down and everyone was booted out.

I talked to Mike on your support line and he immediately started helping me try and troubleshoot the issue. He immediately dispatched one of your engineers, Chris, to come on-site. Chris was here in less than 15 minutes and was GREAT. Even though I don’t think he was familiar with our network, he was able to hook up his laptop and start diagnosing the problem. He quickly figured it out. I can’t thank your guys enough for how quickly you were able to respond and get us back up and running.  It was very impressive … both the response time and how quickly Chris figured out the issue.

This was the first time I’ve had to call, and I couldn’t be happier with the results. A big “thanks” from KCI!

Steve, IS/IT ManagerKent Communications, Inc.
I want to thank you…and whoever else was involved in the excellent support we received on Monday! It was handled swiftly, professionally and with a very favorable outcome. We are very grateful!
Jane Van Den BergeVan Den Berge Pest Control Inc.
Just wanted to thank you for all the hard work you do to keep us up and running here. Your response time is always so fast and I really appreciate that from an office manager’s point of view! I look forward to our continued partnership.
Mary Downtown Grand Rapids Inc.
We brought in Fusion IT to replace a retiring full-time IT staff member and a part-time staff member. The initial process was to analyze the state of the network and to develop a plan to build us into a more dynamic and competitive organization encompassing multiple sites and mobile workers. Communications are now more mobile and collaborative, there’s a new network in place, and Fusion IT assisted in a complete move of the central office to a new location. We now enjoy a great relationship with all of the Fusion IT staff. They participate in our planning sessions, help with day-to-day support, and complete regular network maintenance. This was all done at a savings to the organization. We anticipate continuing this relationship!
Robert Barnes President | Senior Neighbors
Once again, your company scored an A plus with me.
I called two hours ago about a virus invasion that windows defender could not remove.  You solved the phone call by a recommendation,….and I will be buying the program.
I will recommend you because you are a “can do” operation.  Thanks.
Sharon Brinks Brinks Law Firm
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