How do you know when it’s time to fire one of your vendors? Better yet, how do you know when you’re better off firing your IT vendor to find a better option? These kinds of situations can be stressful, but they’re not impossible. We’re here to help you make the call, as well as to offer a better alternative that saves you time, energy, and money.
It’s in the nature of vendors to make it hard to cut the cord. Most vendors want to create this dependency on their services, which makes it hard for your business to make the call—fiscally and emotionally—to leave. If your vendors are making running your business difficult, it’s worth exploring other options.
The 4 Signs of an Untrustworthy IT Vendor
You Aren’t Privy to the Backstage Details
How much transparency is involved with what happens on the vendor’s end? Do you trust that your services and resources are delivered to you just because you pay for a service? It’s your right to know what you’re paying for and how it all works for your business.
They Have Access to Credentials That You Don’t
Your vendor should be asking you for access to resources, not the other way around. If you’re not the one in control of your account passwords, then you need to take action now and drop your IT vendor for one that understands you should be in control.
Documentation Isn’t Available When It’s Needed
If you ask your vendor for a list of what they provide for your business, they should be able to offer a description of their services, complete with their protocols and standards. If they can’t accommodate this simple task, then you should seek assistance elsewhere.
You’re Pressured Into Using Proprietary Tools
Some vendors want to keep you in their ecosystem, even if it means plugging their obscure specialized software that only partially meets your business’ needs. They want you to depend on their services, and any attempt to reach beyond their purview might be met with resistance.
If you want to dodge all of these issues and adopt a healthier way to work with your IT vendor, we recommend you work with Fusion IT. Here’s why.
Our Difference
We practice the golden rule of business: the customer is the main character of the story, and everything we do is in service to our clients. Here are some of the processes and procedures we’ve adopted to ensure we’re meeting your expectations on all fronts.
Complete Transparency
We work within industry standards and use proven technology solutions that have been accepted into the mainstream. You won’t find any homebrew solutions here; we’ll make things easy and simple, and as always, you’ll have full control over your data and credentials while we do everything in our power to optimize for your business’ specific needs.
Comprehensive Documentation
Our documentation will cover everything for your business, including its network makeup, hardware inventory, software licenses, admin credentials, and standard operating procedures. You’ll always know what we are working with, why, and how.
Full Ownership of Your Data
You’re the owner here; we just manage the technology and help you use it. You’ll always have access to the tools and solutions we implement, no questions asked, and every license is registered to your business, so you’ll never be in danger of losing it.
We’re Here to Help Your Business, Not Hold It Hostage
While we certainly hope you wouldn’t want to leave our service, we understand that it’s a business decision made in the best interest of the company. Our final act as your IT provider, even on your way out, is to help you be as successful with your transition as possible.
Of course, we’ll do everything we can to make you not want to leave. We’ll work hard to ensure your business has an amazing experience with Fusion IT. At the end of the day, we’re invested in promoting our partnership and in your business’ success—and we want you to feel this in every interaction you have with our team.
Learn more about Fusion IT and our services by contacting us at (616) 828-5360 today.