Surprises can be exciting, but one part of your business where you don’t want them is in your IT. A server crash, a wireless connectivity outage, or a security threat can all create multiple surprise problems that you simply aren’t ready to handle—particularly in the realm of your wallet. Instead of spinning the wheel and gambling on your IT bill, you can instead treat your IT like a predictable utility cost, and it’s all thanks to proactive managed IT services.
So, is the former standard of break-fix IT really that bad? Yes. Yes, it is, and we’ll prove it.
Bad, Bad Break-Fix IT
Traditionally, small businesses have smaller budgets that don’t allow them to take full advantage of IT services the way larger organizations can. They had to make do with break-fix IT, hoping that their technology wouldn’t fail, then suffering the consequences when it did. The problem is that relying on break-fix IT in this way is expensive, and downtime is not something that you want to deal with in any capacity if you can help it.
The break-fix IT provider is the only one in this situation that actually benefits from the break-fix IT arrangement. If your IT is working properly, the break-fix provider doesn’t actually do anything, and by the time problems surface, much of the damage is already done. The break-fix IT provider is then summoned to the scene to help solve your problems—problems that they have a financial incentive to let happen to your organization.
Managed services, however, are the exact opposite of this situation.
The Managed Services Model
You can think of managed services as IT services plus insurance. Think about it this way… You pay your insurance company a predictable fee, which covers you against certain unpredictable risks. Managed IT is the same way. You pay a predictable, flat monthly fee to not only predict potential issues with your IT infrastructure, but to actively prevent these issues from escalating into more devastating consequences.
If your business wants to minimize the chances of something bad happening to its IT (and it will—trust us, we’ve seen it all), you want to work with a managed IT provider who can prevent these threats from impacting your business.
What You Get From Our Services
With our managed IT services, you can experience unlimited support, all-hours monitoring, remote maintenance, cybersecurity solutions, backup and disaster recovery, and even technology roadmaps and advice. You can’t get that from a break-fix IT provider. That’s because they profit from you not having these services.
Don’t rely on break-fix any longer—contact us at (616) 828-5360 to find out what working with a real IT professional is like.